Shipping Policy
Orders and Delivery
Average Delivery Times
At Willow & Grace Boutique, we work hard to offer quality products at fair and affordable prices.
To keep our prices reasonable, selected items may be sourced directly from our trusted suppliers. This helps us reduce transport, storage, packaging and handling costs, while still providing a reliable shopping experience for our customers in Ireland.
Orders are usually processed within 24 hours after they have been placed.
After your order has been processed, delivery to Ireland usually takes 10 to 20 business days.
Please note that delivery times are estimates and may vary during busy periods, holidays, customs processing, carrier delays or other circumstances outside our direct control.
Free Delivery
Shipping costs are fully covered by us.
Every order is delivered 100% free of charge to your home, with no minimum order value required.
Order Processing
Once your order has been placed, you will receive an order confirmation by email.
After your order has been processed and prepared for shipment, you will receive further shipping information where available.
Please make sure your shipping details are correct before completing your order. Willow & Grace Boutique is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Track Your Order
You can track your order through our Track & Trace page.
Tracking information is usually available 2 to 3 business days after placing your order.
Please note that tracking may not update immediately. This short processing period is normal and allows your order to be prepared, shipped and registered with the carrier.
Delayed Orders
Most orders are delivered within the estimated delivery period.
However, delays can sometimes happen due to:
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carrier delays
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customs or import processing
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busy seasonal periods
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public holidays
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incorrect or incomplete delivery details
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circumstances outside our control
If your order has not arrived within the estimated delivery time, please contact us so we can help you check the status of your shipment.
Customs, Duties and Import Charges
For customers in Ireland, any applicable taxes, customs duties or import charges may depend on the shipping origin, product type and applicable regulations.
Where possible, we aim to keep the shopping experience clear and transparent.
If any customs duties, import taxes or additional charges apply, these are generally the responsibility of the customer unless clearly stated otherwise at checkout.
Questions About Your Order?
Do you have a question about your order?
You can contact us at:
support@willowgrace-boutique.com
Please include your order number when contacting us so we can help you faster.
Contact
Willow & Grace Boutique
Ten Busschekamp 5
8014 ED Zwolle
The Netherlands